Refund policy
At The House of Ayu, we take great care in ensuring the quality, safety, and hygiene of our products. Due to the nature of wellness and consumable items, all purchases are final and non-refundable.
No Returns or Refunds
Once an order has been placed and shipped, it cannot be returned, exchanged, or refunded. This applies to all products.
Damaged or Incorrect Orders
If you receive an item that is:
- Damaged during transit
- Defective
- Incorrectly shipped
Please contact us within 48 hours of delivery at Contact@pivotiqlife.com
with:
- Your order number
- Clear photos of the item and outer packaging
We will review the issue and, if verified, offer a replacement or store credit, at our discretion. No refunds will be issued.
Cancellations
Orders cannot be cancelled once confirmed, as processing begins immediately to ensure timely dispatch.
European Union Customers
If your order is shipped to the European Union, please note that the 14-day cooling-off period does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons, once unsealed, as per EU consumer regulations.
Contact Us
If you have any questions about your order or this policy, feel free to reach out to us at: